Testimonials

Want to experience the McCrea Way? Below are comments and reviews from customers who have used McCrea in the past.

"John Kline came to repair our A/C today and dealt with our broken (and expensive) A/C problem with professionalism, patience, and competence. Additionally, Molly, in the office, was also professional and helpful. What a great experience."

- Erik B., Rockville, MD

"Had a home AC unit installed. The team showed up early and got the job done! Very good job."

- C.F. A., Waldorf, MD

"Mr. Kline was on time, prompt...... explain the problem, solve it, fix it. and the HVAC unit was back in business. Great service, great company, recommend it to all."

- Susan S.

"I used an Angie's List coupon to verify a problem that my home warranty contractor had diagnosed. McCrea confirmed the issue and quoted a repair that was $300 less than the original quote. The part took a while to arrive but in the end ... the repair was completed and my A/C is up an running. Very happy with the work."

- Chris R.

"The serviceman showed up on one of the days I had chosen and performed the spring tuneup I had requested, which was a special that I had purchased from Angie's List. Everything went smoothly and my cooling system performed well through the hot summer we had. I would definitely hire them again."

- Cecelia D.

"I wanted to drop you a note and say thanks for the high level of customer service you provided recently. On August 15th, my family contacted McCrea when the air conditioning in my relatives' townhouse in Montgomery Village, MD went out. This was a unique circumstance as my Uncle was in the final stages of hospice and bed bound and the McCrea folks quickly understood the gravity of the situation. Despite this being the busiest time of the year, a technician arrived the afternoon of the 15th and went to work trying to get cool air restored to the house. He suspected a problem with a valve at a minimum and though I think he knew the problem was likely larger he tried to get a short-term solution and by that night it had cooled a bit but he told us to call in the morning if we saw more ice on the coil as that would mean there was a larger issue. Sure enough, there was ice on the coil by the next morning and McCrea staff then arranged for a floor unit air conditioner to be brought to the home from Pennsylvania and got it installed by midday of the 16th. They then went about getting the new air conditioner installed by the next day.

The epilogue to this is that my Uncle died August 20th but in the final week of his life the extra level of work you all did made a tough situation bearable. I wanted to thank you for your attention to our situation that week. Everyone, from the dispatcher to the various technicians that attended to the situation all did great work and understood that this was no ordinary service call. On behalf of our entire family, we thank you."

- Tom M.
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